Privacy policy

"WhiteBIT" refers to the "WhiteBIT Georgia" LLC, Virtual Asset Service Provider, incorporated under the Laws of Georgia with the Taxpayer Id:

40552021. The Company is authorized to provide services and carry out services in accordance with Georgian Legislation

"WhiteBIT" as the Virtual Asset Service Provider has a legal basis for using your data, which implies the existence of business-related and/or commercial purpose. It is important that the information processing by "WhiteBIT" does not aim at harming your interests either in this case. It is important to us that we keep your personal information secure and ensure that you understand how we use that information.

The goal of our Privacy Policy is to help you understand how the data, including personal information you choose to share with us through this Website is used and maintained.

We, hereby promise: to keep your data safe and private, not to use your data unlawfully and to provide you with complete information with respect to the processing of your personal information.

Data Protection

We may store and process your information on the "WhiteBIT" computers and in any other way.

By "your information" we mean personal, including special and/or sensitive data/information we (a) obtain directly from you; (b) from third parties (such as additional cardholders, credit reference agencies or other organizations when you apply for an account or any other product or service), or (c) learn from the way you use and manage your account(s), from the transactions you make and from the payments which are made to your account(s).

We and other affiliated companies in "WhiteBIT" will use your information to manage your account(s), give you statements and provide our services, for assessment and analysis (including credit and/or behavior scoring, market and product analysis), and to develop and improve our services to you, for example by informing you about products and services (including those of others) which may be of interest to you. We will not disclose any such information outside of the "WhiteBIT" except:

• To credit reference and fraud agencies, including but not limited to the state authorities/Statutory supervisors;
• To "WhiteBIT" service suppliers, "WhiteBIT"'s employees, service providers, financial institutions, including Banks, Payment Service Providers, Brokers, VASPs and/or other financial institutions, successors within the scope of fulfilling the statutory obligations prescribed by relevant legal regulations and other parties in other contractual relationships with "WhiteBIT".
• To specific third parties, who are authorized to verify information, specifically to the organizations who may record, use and give out information to the lenders and insurers, including but not limited to: Credit Info Bureau, both positive as well as negative information stored in their electronic databases, also to LEPL State Service Development Agency and/or its successors and assigns.
• To persons acting as our representatives under a strict code of confidentiality;
• To anyone to whom we transfer or may transfer our rights and duties under your agreements/contracts with "WhiteBIT".
• as required by law or regulation;

Otherwise we will keep information about you confidential.

If we transfer your information to an organization in another country, we will make sure that the organization agrees to apply the same levels of protection as we are required to apply to information held in Georgia and to use your information only for the purpose of providing the service to us.

We do not sell or market your personal information or personalized data to unaffiliated organizations. If you provide us with your e-mail address, or have done so in the past, we may upon occasion send you e-mail. E-mail sent to us through the Website will be maintained in a manner consistent with our legal and regulatory requirements regarding client and public communications.

You have a right of access to your personal records. Should you wish to exercise this right please contact us.

Collection and Processing of Information

Some of the special features on our Website require registration before you can use them. While registration you will be provided with additional information in regard to the Personal DATA, by accepting it you provide your voluntary, unequivocal and informed consent that your personal data shall be processed, kept and disposed by "WhiteBIT" in order to provide the services, verify/identify you as a customer and to carry out customer due diligence procedures in accordance with internal policies of the "WhiteBIT" and statutory requirements imposed by the Law.

If you register or are registered to receive our online services, you choose to provide us with certain personal information such as your name, address, e-mail, company affiliation, telephone number, facsimile of the customer (signature sample), interests Fields, characteristics of customer behavior in the form of logging, such as (login/out of the e-wallet with date and time, from which browser/device type the action was performed and any access/action performed on another server) segmented customer data filtered according to the following data: according to age, gender, the number of operations carried out in in Whitebit Georgia both from remote service channels and in trade/service facilities, volumes of services carried out, place of residence, district, and/or other behavior carried out by the customer and other recorded data; Also, to carry out the production and processing of statistical data within the framework of Whitebit Georgia payment services, for the purposes of communication to customers, offering various types of services (including offers tailored to the requests and needs of the customer), improving service quality, planning and implementing new products; and etc. Upon registration, you can choose to create and save, change or delete personalized data that you enter on certain portions of this Website. You may also change your password at any time.

We may record or monitor phone calls between us and you so that we can check instructions and make sure that we are meeting our service standards.

We may also use cookies, i.e. small files which are stored on a user's hard drive, as part of its normal service to enable information about customers and their preferences to be stored and to prevent unauthorized access to a customer's account online. However, we do not use cookies on customers' PCs to monitor an individual's use of the Internet.

Data Processing by Whitebit Georgia includes, without any limitation, any action performed on data using automatic, semi-automatic or non-automatic means, in particular, obtaining, collecting, recording, photographing, audio recording, video recording, organizing, storing, changing, restoring customer data , retrieval, use or disclosure (including retrieval and/or disclosure of information through transmission, distribution or otherwise making available, grouping or combination, blocking, deletion or destruction);

The processing of customer data by company in electronic channels (including without limitation a web browser, website, mobile applications and/or other technical means and channels of data transmission and reception) shall also include recording of the customer's activity (eg: Identifying the customer's location while using electronic/ remote channels, describing and analyzing the data recorded in the search field, recording and analyzing the information on the website, including the frequency of service selection and/or any other statistical data (including the use of so-called "cookies" and its analysis) and/or use of other data recorded by the customer (e.g.: contact data of the customer and/or third parties).

The customer authorizes and agrees to, that company is entitled to transfer the customer's data according to each specific need and in an adequate proportion to the purpose of data processing to outsourcing and other service companies for the purpose of regularly providing payment and other services to the customer, development and improvement of services;

The customer authorizes the Company, the Company to process the customer's photo/image and, if necessary, other biometric data, in addition to the personal data defined by Georgian legislation. At the same time, to request/obtain the customer's photograph from the State Services Development Agency for checking and comparing the photographs submitted by the customer in order to prevent falsification of the identification document or attempted falsification. In addition, the customer agrees that the Company, directly or through an authorized entity, remotely takes photos/videos of the customer and checks their accuracy for the purposes of preventing fraud and establishing identity.

The customer acknowledges and agrees that the company verifies (and further processes) the data about the customer in order to fulfill the obligations imposed by the Law.

The customer entitles the Company to request financial information about the customer from various state based legal entities in accordance with the legislation.

The customer entitles Company to carry out identification/verification of the customer (both directly and through an authorized person, in particular, Raizomat LLC (the company incorporated under the Laws of Georgia, Taxpayer ID: 402102005), www.crystalblockchain.com, www.chainalysis.com.

The customer also agrees to the condition that Company is entitled, in order to establish a business relationship with the customer and to provide services, to receive and process the customer's personal data (including the customer's biometric data obtained during remote identification - the customer's facial identifiers, a photo of the customer's ID card/passport or other identification document) while shooting/video recording), as well as to process the personal data contained in the mentioned documents and check the accuracy of the mentioned data in relation to the data presented by the customer.

In addition, the customer shall agree that the customer's data, including the photo, shall be stored on an AWS server in the Federal Republic of Germany. The customer is aware that the customer's data is stored for the period established by Law.

The customer agrees, that the Company may periodically request the customer's personal data including any information to be updated and not to provide services until receipt of the updated documents and/or information.

How we use the obtained information

Obtained information shall be used for legitimate purposes including, without limitation: to carry out customer due diligence, identification-verification process in accordance with the statutory requirement, for the full and timely implementation of the services; in order to analyze the customer's good standing, solvency; to improve and develop the service, during which Company analyzes the existing information about the customer, analyzes statistical data, customer segmentation and others; to prepare and demonstrate various reports, research and/or presentations; to ensure security, as well as to detect and/or prevent fraud, forgery or attempted forgery, money laundering or other criminal activities and/or prohibited activities; for marketing purposes; also, to create and maintain the website statistics for the optimization of processes, fields and website design; To protect the website visitors and prevent fraudulent actions;

The customer entitles Company to send short text, voice and/or other types of advertising messages (direct marketing) to both segmented and unsegmented customers to the customer's phone number, e-mail or other contact address recorded in Company.

Obtained information helps us tailor the website and its components to the needs of the users; To establish how our users visit our website and to draw up the Google Analytics reports.

Before you start the use of our website, you can accept cookies and have your user behavior monitored by clicking the button "approval". If you do not agree with the „Cookie Policy", though you can continue to use our website, this action shall still be considered your approval of the mentioned action.

If you wish to restrict the cookie or block them on our website, you can do it by changing your browser parameters. Besides, please, take it into consideration that some of the services offered by us will not be available if you block or delete the cookie files.

Security Notice

Please remember that Internet communications are not secure unless the data being sent is encrypted. We cannot accept any responsibility for the unauthorized access by a third party and/or the corruption of data being sent by individuals to offices of "WhiteBIT".

You agree that in circumstances where locations of this Website require identification for access, you will establish commercially reasonable security procedures and controls to limit access to your password or other identifying information to authorized individuals.

You agree that you will not use any robot, spider, other automatic device or manual process to monitor or copy our web pages, data or the content contained herein or for any other unauthorized purpose without our prior expressed written permission.

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet.

Provisions of this Privacy Policy do not supersede the terms and conditions that govern your use of the Website and/or Services. Any conflict between the two shall be determined in favor of such terms and conditions.

If you have any questions or comments about the Privacy Policy, please contact us either by e-mail using the pre-formatted form under "Call Back Service" in the bottom left menu bar or by sending a letter to our registered office address as indicated on the Website. You can also contact us if you do not wish to receive details of products and services contained on the Website.

e-mail address: support@whitebit.ge

website: https://whitebit.ge/

Changes to this Policy

We may amend this Policy and statement to remain compliant with any changes in law and/or to reflect our business necessities.